Delete your account
This page is for the vploq app (and its test version, vploq β) on Google Play, the App Store and the vploq apps for macOS and Windows. The developer is InTallyCon Development - FZCO.
You can ask us to delete your vploq account and the personal data that goes with it without installing the app.
Ask us by email
- Send an email from the address you sign in to vploq with to info@vploq.com.
- Use the subject Delete my account. If the account is in vploq β, say so.
- We reply to that same address and ask you to confirm. We only act on a request that comes from the address the account uses, so nobody else can delete your account by asking for it.
We respond within one month of receiving your email. For complex or numerous requests this can be extended by up to two further months; if it is, we tell you within the first month, as the privacy policy describes.
If you can no longer reach the address the account uses, we cannot delete the account on an email request. Sign in to the app if you still can and delete it there.
Or delete it in the app
If you still have the app, this is faster. Go to Profile → My information → Delete account, press and hold for five seconds, then confirm. The deletion starts straight away. Your data describes the steps.
Before you ask
A team you own. An account that owns a team with other people in it cannot be deleted. Transfer the team to someone else or disband it first. See teams. A team where you are the only member is deleted with your account.
Subscriptions. What happens depends on where you pay:
- Whop: the subscription is cancelled with the account. It does not renew, and the period you have already paid for is not cut short.
- Google Play: we stop the subscription renewing.
- App Store: we cannot cancel it for you. Cancel it yourself in your Apple account settings (Settings → your name → Subscriptions), or Apple keeps charging you after the account is gone.
What is deleted
As soon as the deletion is carried out:
- the account is deactivated and you are signed out everywhere;
- devices you own are released, so their next owner can set them up, and their certificates are revoked;
- personal data on device records and activity records is removed (names, addresses, IP addresses, location data);
- push-notification tokens and any data-export archives are deleted.
When the deletion is done, vploq sends a confirmation to the account's email address. That email contains no links. An email about deleting your vploq account that asks you to click a link is not from us: do not click it.
After a 30-day grace period whatever is left of the account, including your email address and name, is erased for good, together with your sign-in identity at our authentication provider. The grace period exists only to undo a deletion made by mistake: signing in to vploq again during it cancels the deletion.
What is kept, and for how long
- Backups. Database backups expire automatically after at most 35 days. Your data can remain in an encrypted backup until it does. Backups are never used to bring a deleted account back.
- Infrastructure logs are not edited after the fact. They expire on their own schedule, after 14 to 30 days.
- Connection records kept for setting up connections expire on their own after one hour to seven days.
- Error reports are kept by our error-monitoring provider for 90 days.
- Device diagnostics, sent by a hardware device when a firmware update fails, are kept for 30 days.
- Invitations sent to your email address are deleted 90 days after they expire.
- Team and administrative activity logs expire 90 days after the entry in our database, or 30 days after it was moved to the archive. Your email address is replaced in team activity entries still in the database. Archived entries cannot be changed, and some entries keep a truncated IP address, a browser or app identifier or, where support looked you up by email, that address.
- Security records are kept: the record that a device's certificate was revoked, and a record that the deletion took place. Neither contains your email address. Device activation records keep only the device's serial number and certificate fingerprint, and expire after 90 days.
The privacy policy gives the full detail and the retention period of every category.